Customer Service

Ordering Information
Orders can be placed by phone, fax, email or through the website. 
Phone: (804) 213-0600 ext. 624
Fax: (804) 213-0700
Email: orders@theworldartgroup.com

Please order by both print number and print title to ensure you receive the correct image.  Many of our prints come in various sizes and media.  Please make sure the print number corresponds with the size and media you desire. 

The majority of our images are printed or painted when your order is placed.  Generally orders ship within one to three days for posters, prints, and giclees.  Hand-colored and embellished items usually ship within one week.  Turnaround times may be longer for large orders.


Payment Terms & Credit Cards


Net 30 Terms available to qualified buyers. We accept MasterCard, Visa, American Express, or Discover. Orders may be shipped COD ($10.00 COD Charge will be applied).  We also accept wire payments.

Returns


Our prints are guaranteed to meet your satisfaction.  Any print, except custom prints, may be returned within 30 days of receipt.  A 15% restocking fee may be applied for any returned items.  When returning prints, please include the original invoice number, the reason for return, and specify whether you desire a replacement, credit, or refund.

We will not accept returns that arrive damaged due to poor re-packaging.  Please re-pack the prints carefully.

Shipping


International
We ship internationally using UPS or FedEx.  We will find the lowest shipping rate that we can for your country.

Domestic
We ship via UPS Ground unless otherwise specified.  For expedited shipping please contact us.